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Colleges and Institutes Canada

New standards and quality policy

CICan has been an ISO 9001 certified organization since 1997, but this year we embarked on a review of internal processes and policies in order to align them with the more recent ISO 9001:2015 requirements. To that end, we adopted a new quality policy and trained all CICan staff in its requirements. We also adopted a new digital filing system to make internal processes more efficient.

As part of these efforts to improve internal processes, we also worked towards the implementation of a new customer relation management software.