Modernizing internal processes

Having adopted a new Quality Policy in 2018 to align our processes to the ISO 9001:2015 standards, our ISO designation was successfully renewed. This included a big push to modernize the treatment of most financial requests by implementing online forms to replace the old paper-based system. Going forward, we are now able to treat most … Continued

Renewing our focus on international business development

As part of our new international strategy, launched in January 2018, we adopted a series of measures to further develop our international presence. These will help diversify sources of funding for our different projects and find new international opportunities for CICan members. Among the steps taken this year, we hired a Business Development Coordinator and … Continued

Adopting new corporate strategies

We created or updated several internal strategies in 2018-2019, that will help make CICan more efficient and responsive to the needs of our members. New web and social media strategies will help our communications team ensure that CICan maintains a strong online presence. A new internal communication plan will help improve the flow of information … Continued

Imagining the future together

In 2018, we launched one of the most extensive consultations in our 46-year history to have meaningful conversations and develop a plan to guide our work for the next five years. Throughout this ambitious process, our team heard from more than 250 people, through online consultations and meetings with members, partners, staff, and key stakeholders … Continued


As a member-focused association, CICan is committed to adopting governance and management practices that will help us function in the best interest of our members by using evidence-based decision-making. This concept was front and centre this year as we implemented new processes to improve governance and overall efficiency within the association.