Having adopted a new Quality Policy in 2018 to align our processes to the ISO 9001:2015 standards, our ISO designation was successfully renewed. This included a big push to modernize the treatment of most financial requests by implementing online forms to replace the old paper-based system. Going forward, we are now able to treat most transactions, including contracts, online, making processes more efficient, saving both time and paper!
Over 950 documents were scanned during the year as we moved to replace our old filing system.